Iseo Blue.
Service Continuity Management
Maturity Measures
Documentation
1
No formal documentation or plans for service continuity.
2
Basic documentation outlining critical services.
3
Detailed documentation including recovery plans and procedures.
4
Comprehensive and regularly reviewed documentation.
5
Documentation integrates advanced predictive models.
Tools and Automation
1
No tools specifically dedicated to continuity management.
2
Basic tools for data backup and recovery.
3
Integrated tools for automated failover and recovery.
4
Advanced tools with automated resilience testing.
5
Fully automated resilience and recovery systems.
Process Integration
1
Isolated or no continuity processes in place.
2
Basic processes tied to critical IT functions.
3
Fully integrated continuity processes with IT and business units.
4
Continuity processes aligned with overall business strategy.
5
Seamless integration and synchronisation across the organisation.
Training and Awareness
1
Little to no staff training on continuity practices.
2
Training for IT staff on basic recovery procedures.
3
Organisation-wide training on continuity roles and responsibilities.
4
Regular drills and training updates for all staff.
5
Continual learning and simulation exercises for staff.
Performance Measurement
1
No metrics for measuring continuity effectiveness.
2
Basic uptime and recovery time objectives tracked.
3
Structured metrics and regular testing of recovery plans.
4
Comprehensive analytics on recovery success rates.
5
Continuous improvement based on predictive analytics.
Stakeholder Communication
1
Minimal communication regarding continuity status.
2
Periodic updates to IT management on readiness status.
3
Regular updates and engagement with all business stakeholders.
4
Strategic communication of risk and readiness to executives.
5
Proactive engagement with stakeholders using real-time data.
Continuous Improvement
1
No systematic improvement efforts.
2
Occasional reviews to address major failures.
3
Regular review and updates to continuity plans.
4
Managed improvement based on lessons learned and testing feedback.
5
Culture of proactive risk management and optimisation.