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Service List Template

Updated: Feb 2

List your services in a standard format.

Service List
Download XLSX • 29KB

Welcome to our Service List Template digital download page. This Excel template is your go-to resource for capturing all services provided by your IT department, ultimately facilitating the creation of a comprehensive Service Catalog.

This document has been prepopulated with common services to get you off to a flying start.

Example of a service list

What is the Purpose of the Service List Template?

The primary purpose of this template is to collate and summarise all the services offered by your IT department. By consolidating this information, you're laying the foundation for creating an organised Service Catalog that enhances service management, user experience, and strategic planning.

Where and When to Use a Service List?

The Service List Template is ideal for IT departments in organisations of any size looking to create or update their Service Catalog. It is especially useful during planning phases, IT audits, or any time there's a need to evaluate and manage services provided systematically.

What's Inside? Additional Information

The template includes various fields that capture crucial details about each service:

  • Service Name: Clearly identifies the service.

  • Service Description: Describes its purpose, functionalities, and benefits.

  • Service Category: Classifies the service (e.g., Communication, Security).

  • Eligibility Criteria: Specifies who can request the service.

  • Prerequisites: Lists any conditions for using the service.

  • Costs and Pricing: Provides cost details, if applicable.

  • Request Process: Explains how to request the service.

  • Fulfillment Time: Gives an estimated time for service delivery.

  • Dependencies: Notes other services or systems upon which it relies.

  • Additional Resources: Includes links to further guidance and FAQs.

Why Choose Our Service List Template?

  1. Structured: It follows a logical structure that makes it simple to fill in and read.

  2. Comprehensive: Designed to capture all pertinent information about each service.

  3. Versatile: Useful for both small businesses and large enterprises.

  4. Facilitates Planning: Lays the groundwork for creating a detailed and user-friendly Service Catalog.

  5. Efficient: Streamlines the service management process, saving time and effort in the long run.

This template will equip you with a consolidated view of all your IT services, making it easier to manage, distribute, and optimise them effectively.


About the author

Hi, I'm Alan, and have been working within the IT sector for over 30 years.

For the last 15 years, I've focused on IT Governance, Information Security, Projects and Service Management across various styles of organisations and markets.

I hold a degree in Information Systems, ITIL Expert certificate, PRINCE2 Practitioner and CISMP (Information Security Management).


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