top of page

Onboarding Training Plan

Used when a new employee joins the team and structures their induction.

Help Desk Onboarding Training Plan
Download DOCX • 35KB

This digital template is designed to streamline the onboarding process for new Help Desk Analysts. Tailored for IT managers, team leaders, and HR professionals, this plan covers every aspect of initial training, from company orientation to hands-on practice.

onboarding training plan

What is the Purpose of The Onboarding Training Plan?

The purpose of this template is to provide a well-structured onboarding training plan for new hires joining the helpdesk team. It aims to ensure that the new analysts are well-equipped with the necessary skills, knowledge, and organisational understanding to excel in their roles.

Where and When to Use this Template?

This template is universal and can be used across a range of industries that require IT helpdesk services. Ideal scenarios for its use include:

  • New employee onboarding in IT departments

  • Training programme development

  • Updating existing onboarding processes

What's Inside?

The template covers:

  • Session Details: Each training session is identified by its date, time, and location.

  • Activity: Describes the type of training, whether it's an orientation, technical training, or hands-on practice.

  • Description: Detailed insights into what each session will entail.

  • Completion Status: A column to mark whether the activity has been completed by the new hire.

Additional Information

  • Probation Period Training: The template includes key training modules to be undertaken during the probationary period, such as ITIL and soft skills training.

  • Mentorship: Describes the shadowing and mentoring aspect of the training, where new hires learn directly from more experienced team members.

Why Choose Our Template?

  • Structured: Helps organise and present the training plan in a clear and easily digestible format.

  • Customisable: The template can be modified to align with specific organisational needs and systems.

  • Comprehensive: Covers both technical and soft skills training to ensure new hires are well-rounded.

  • Efficiency: Reduces the time and effort required to onboard new helpdesk analysts, allowing them to contribute more quickly to the team’s goals.

Utilise this Help Desk – Onboarding Training Plan Template to establish a robust training framework that prepares new hires for success right from the start.


bottom of page