top of page

Comms: Known Bug or Issue Template

Updated: Feb 2

Standard template for communicating known issues details and workarounds to stakeholders.



In the ever-evolving landscape of technology, bugs and issues are unavoidable. Our Known Bug or Issue Notification Template is designed to help you communicate these issues transparently and efficiently with your stakeholders.


Known bug or issue template example

What is the Purpose of the Known Bug or Issue Notification Template?

This template serves to:

  • Inform Stakeholders: Quickly notify users and stakeholders about any known bugs or issues that might affect their experience.

  • Provide Workarounds: Offer immediate, practical solutions that allow users to continue their work with minimal disruption.

  • Build Trust: Transparent communication during challenging times enhances your brand's credibility.


Where and When to Use the Known Bug or Issue Notification Template?

Ideal For:

  • Software Companies

  • SaaS Providers

  • IT Service Providers

When to Use:

  • When a bug is identified but a fix is still in development

  • When an issue arises that affects multiple users

  • When you want to communicate a problem transparently


What's Inside?

The Known Bug or Issue Notification Template includes:

  1. Issue Details: Comprehensive information about the bug, its impact, and the affected versions.

  2. Workarounds: A list of temporary fixes to help users continue working.

  3. Support Channels: Information about how to reach customer support for further assistance.


Additional Information

  • Adaptable: The template can be customised to fit various issues and bugs.

  • User-Centric: Focuses on providing immediate solutions to minimise user impact.


Why Choose Our Known Bug or Issue Notification Template?

Our template isn't just a way to inform—it's a way to show that you care.


By being upfront about issues and providing temporary solutions, you're taking a step towards increased transparency and improved customer relations.



Σχόλια


image.png

Play Crossy Chicken

Never miss another article.

About the author

Alan Parker is an IT consultant and project manager who specialises in IT governance, process implementation, and project delivery. With over 30 years of experience in the industry, Alan believes that simplifying complex challenges and avoiding pitfalls are key to successful IT management. He has led various IT teams and projects across multiple organisations, continually honing his expertise in ITIL and PRINCE2 methodologies. Alan holds a degree in Information Systems and has been recognised for his ability to deliver reliable and effective IT solutions. He lives in Berkshire, UK, with his family.

bottom of page